ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
Shipping rates on all orders is $8. Free shipping for orders over $50. Exact rates are also shown at checkout before payment. 
When will you ship my order?
Orders are processed within 1 to 3 business days. You'll receive a shipping confirmation email with tracking as soon as your order leaves our hands. 
How long will it take to arrive?
Once shipped, most orders arrive within 5 to 7 business days via USPS. Delivery times vary by location. 

Where do you ship?
We ship within the continental United States only.

Payment Information

Do I have to pay sales tax?
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your account will be charged within 24 hours of completing checkout.

Order Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Start with the tracking link in your shipping confirmation email. If your package shows as delivered but you haven't received it, check with neighbors and your local post office. Still no luck? Email us at Juli@shattuckfarmgoatmilksoapnstuff.com and we'll sort it out.