Shipping policy
Thank you for supporting our small family farm! Below you’ll find all the important details about how we pack, ship, and deliver your handmade goat milk goodies.
🌾 Order Processing
We hand‑pack each order with care. Processing Time: 3 business days before your package is handed off to the carrier.
🚚 Shipping Carriers
We ship using USPS or UPS, depending on which carrier offers the best rate through Pirate Ship. Every order includes reliable tracking, so you can follow your package from our farm to your doorstep.
💲 Shipping Rates
We keep shipping simple and affordable:
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Free Shipping on orders $49+
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Flat Rate $7.99 for orders $48.99 and under
Shipping is automatically calculated at checkout based on your cart total.
🌎 Shipping Regions
We currently ship within the United States only. No international shipping at this time.
🚜 Local Delivery
Local customers are welcome to choose local delivery at checkout. Once your order is ready, we’ll reach out to coordinate a convenient delivery time.
📬 Delivery Times
Shipping times depend on USPS/UPS and may vary due to weather, holidays, or carrier delays. Tracking updates will come directly from the carrier.
🔍 Lost or Stolen Packages (Case‑by‑Case Review)
If your package is marked Delivered but you can’t find it:
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Please check with neighbors, household members, and around your property first.
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If it’s still missing, email us at Juli@shattuckfarmgoatmilksoapnstuff.com.
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We’ll review the situation case‑by‑case and do our best to help, but we cannot automatically replace or refund packages that carriers confirm as Delivered.
This policy helps protect our small farm from fraud while still allowing us to support honest customers who truly need help.
❓ Questions?
We’re always here to help. Email us anytime at Juli@shattuckfarmgoatmilksoapnstuff.com.
